If you are not satisfied with your purchase or it arrives damaged, you must let us know within 14 days of receipt.
Please email [email protected] to request a refund.
Custom, comissioned or made to order artwork - these items will only be eligable for a refund if damaged. Please see item description for made to order items. If your item is damaged please see below.
Undamaged Artwork will be eligable for a refund minus 25% of the price you paid, to cover postage and time.
Postage will be arranged for you, we will send you a pre paid label and you can choose to print and post yourself or take to your local post office for them to scan and print. For larger items we may arrange a courier pick up. If the item is returned to us in its orignal condition then your refund minus 25% will be issued. Alternatively you may choose to have store credit, or another item of the same value sent to you.
Damaged Artwork - please email [email protected] with photograhs of the damage so that I can asses the damage and claim from the postage service if needed. Where possible I will offer to replace your item but if you requrie a full refund then that will be processed for you. We will arrange a pre paid label for you to return the item, or if the item is larger, a courier to collect.
Data collected - We may collect the following Data, which includes personal Data, from you:
Name; contact Information such as email addresses and telephone numbers and other user activity collected by Cookies.
The Data we collect is either given to us by you, or is collected automatically.
We will collect your Data in a number of ways, for example:
For comissioned work we may also collect images to work from - which in this case counts as data.
Use of your Data - We do not share your personal information with any 3rd parties, nor do we use your information and name without permission for advertising.
If you provide us with any reviews then you give permission for us to use them on the website and in social media for advertising purposes.
Comissioned or personlised work - we will not share your personal images that you provide for comissions without permission which we will ask for via email when your item has been completed. Once work has been completed, if we do not obtain permsission to use the images from you then we will delete the image or images from our file. We will confirm via email that this has been done for you.
We reserve the right to use completed images in a portfolio and online gallery/social media to be used to show as examples of artwork that Gemma can create - unless you explicitly ask us not to via email to [email protected]
Your Rights -
Under the data protection act 2018 and UK GDPR you have the right at any time to ask us to provide you with information regarding what data we are holding about you.
Under these acts we are required to retain data for no longer than it is needed and no longer than 6 years plus the current year we are in, for lawful purposes. We can delete your data as you require unless we must keep it for legal and tax purposes, in which case we will explain why we are keeping said data.